What's included with a room — and what costs extra
Your room rate at Universal's Loews Sapphire Falls Resort includes the guest room (for the room type you booked), standard WiFi for up to four devices, access to the Kalina Health and Fitness Center, use of the resort pool and pool area, complimentary pool towels and life jackets, complimentary water taxi and park shuttle, and Early Park Admission with a valid Universal theme-park ticket. Expect extra charges for parking (self or valet), premium/faster WiFi, pool cabana rentals, spa treatments at a nearby sister property, food and drinks (including room service), arcade games, pet fees, and incidental holds at check-in.
In this guide
What’s included in your room rate
Your nightly rate covers the room type you booked — for example Standard Room, Room, Pool View, Room, Lagoon View, Room (Kids Suite), Suite, Sapphire Suite or Hospitality Suite — and standard in-room furnishings and toiletries.
Standard WiFi is complimentary throughout guest rooms and public areas for up to four devices per room. Guests also get access to the Kalina Health and Fitness Center and the single resort pool area (zero-entry pool, white-sand beaches, waterslide, hot tub and children’s splash pad).
The resort offers complimentary water taxi and shuttle service to Universal parks and CityWalk, and resort guests receive Early Park Admission for select attractions with a valid park ticket.
- Complimentary standard WiFi (up to four devices)
- Access to Kalina Health and Fitness Center (cardio, weight machines, sauna/steam in locker rooms)
- Access to the 16,000 sq. ft. pool area (lifeguards on duty; towels and life jackets complimentary)
- Complimentary water taxi and shuttle to Universal parks/CityWalk
- Early Park Admission with a valid Universal park ticket
| Included | Notes |
|---|---|
| Room (booked category) | Examples of room names: Standard Room; Room, Pool View; Room (Kids Suite); Sapphire Suite; Hospitality Suite |
| Standard WiFi | Covers up to four devices per room |
| Pool & fitness access | Pool towels/life jackets complimentary; fitness center called Kalina Health and Fitness Center |
On-site dining and room service: what’s paid
Loews Sapphire Falls has several on-site venues — Amatista Cookhouse (table service), Strong Water Tavern (bar/tapas), Drhum Club Kantine (poolside bar and grill) and New Dutch Trading Co. (grab-and-go) — plus 24-hour room service. Food and alcoholic beverages are separate charges unless you have a package that states otherwise.
Strong Water Tavern serves alcohol only to guests 21+ with ID. Room service delivers to your room for a charge (the menu items themselves are paid).
- Amatista Cookhouse: full-service meals (breakfast, lunch, dinner) — paid
- Strong Water Tavern: tapas and rum tastings — alcoholic drinks require valid ID and are paid
- Drhum Club Kantine: poolside food and drinks — paid
- New Dutch Trading Co.: grab-and-go items (paid)
- 24-hour room service: menu items are charged to your room
| Dining option | Typical cost type |
|---|---|
| Amatista Cookhouse | Paid à la carte (reservations available) |
| New Dutch Trading Co. | Paid grab-and-go items |
| 24-hour room service | Paid menu items charged to room |
Parking, pets, and other mandatory/optional surcharges
Overnight parking is an extra charge. Sources report an overnight self-parking fee and a higher overnight valet fee; these are collected separately from the room rate.
Pets are allowed in limited rooms (Standard Two Queen rooms) with a per-pet fee collected at check-in, and the hotel requires advance notice and vaccination records. Service animals are exempt from pet fees.
- Overnight self-parking is charged (reported figure in dossier)
- Overnight valet parking is charged at a higher rate (reported figure in dossier)
- Pet fee applies per pet per stay for eligible rooms; service animals exempt
- Incidental hold (credit-card pre-authorization) is placed at check-in
| Item | Reported charge / note |
|---|---|
| Self-parking (overnight) | Reported in-dossier as about $36 plus tax per night (amounts have varied by source) |
| Valet parking (overnight) | Reported in-dossier as about $45 plus tax per night (amounts have varied by source) |
| Pet fee | Reported in-dossier as $150 per pet, per stay (service animals exempt) |
Pool extras, cabanas, arcade and paid activities
Pool access is included with your stay, and pool towels and life jackets are complimentary. The resort operates one 16,000-square-foot pool with white-sand beaches, a waterslide and a children's splash area.
Private pool cabanas and some poolside services are rentable for an extra fee. The on-site arcade/game room (Calypso Game Room) charges for games and activities.
- Pool access, towels and life jackets — included
- Cabanas — available to rent for an additional daily charge (reported range varies by season and source)
- Arcade/games — pay-per-play
- Waterslide rules: children under 48 inches must wear a life jacket on the slide; under 36 inches not permitted (safety rules reported)
| Pool extra | Included or extra |
|---|---|
| Pool access & towels | Included |
| Pool cabana rental | Extra (reported range roughly $50–$400 per day depending on season) |
| Arcade games | Extra (pay-per-play) |
Spa, premium WiFi and other paid services
Loews Sapphire Falls does not have an on-site full-service spa. Guests who want spa treatments use Mandara Spa at the nearby Loews Portofino Bay Hotel; treatments there are paid services and a complimentary shuttle via valet can be requested to reach that spa.
Standard WiFi is complimentary; an optional faster WiFi tier is available for an extra daily charge. Other paid services include laundry/dry cleaning, in-room movies (if offered), and late check-out for an additional charge when available.
- Mandara Spa services at Loews Portofino Bay Hotel — spa treatments are paid; shuttle can be requested
- Faster or premium WiFi — extra daily charge reported (example: $14.95/day for upgraded access in dossier)
- Laundry/dry cleaning — paid service
- Late check-out — available for an additional fee (per hotel policy)
| Service | Included or extra |
|---|---|
| Standard WiFi | Included (up to four devices) |
| Premium/faster WiFi | Extra (reported around $14.95/day for faster access) |
| Spa treatments at Mandara Spa (Portofino Bay) | Extra (paid services off-site) |
Check-in, incidental holds and payment policies
Check-in is at 4:00 PM and check-out is at 11:00 AM. Guests can do mobile check-in via the Universal Orlando Resort App but must still visit the front desk to collect room keys.
A major credit card and valid photo ID are required at check-in to cover incidental charges; the hotel places an incidental hold (reported roughly $200 per night by sources) on the card. Accepted payment cards include American Express, Visa, Mastercard, Diners Club, JCB and Discover.
- Check-in time: 4:00 PM (loewshotels.com)
- Check-out time: 11:00 AM (loewshotels.com)
- Incidental hold placed at check-in (reported in-dossier amount)
- Accepted cards: AMEX, Visa, Mastercard, Diners Club, JCB, Discover
| Policy | Detail |
|---|---|
| Check-in method | Front desk or mobile check-in via Universal app; must pick up keys at front desk |
| Incidental hold | Major credit card required; hold reported around $200/night by sources |
| Late check-out | Available for an additional charge when offered by the hotel |
